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KeyStone Research Corporation (KSRC) was established in 1980 by Joyce Ann Miller, who served as president until 2011, when Tania Bogatova, who joined KSRC in 2003, became president.

KSRC provides customized research and organizational development consulting services that are designed to build the capacity of organizations to link research, policy and practice.

What is your business philosophy?

Miller: Our business philosophy is embedded within KSRC’s core values, the foundation of which is P.R.I.D.E. in our company, who we are, and what we want to be. These values include professionalism, respect, innovation, dedication and empowerment. Professional is the essence of how we conduct our work and present ourselves, recognizing that our achievements are of utmost importance to us. Respect for one another enables us to have positive interactions and an understanding of others who may have perspectives and backgrounds that differ from our own. Innovation is where we combine imagination, initiative, and open communication in a collaborative process to develop new solutions and to establish a robust organizational learning culture. Dedication is loyalty to our organization and our clients. Empowerment is enabling others, both internal and external to our organization, to access their internal strengths, build their capacity to problem solve, and to add value to their organization as a whole.

Joyce, why did you establish KSRC?

Miller: With a Ph.D. in sociology, the typical career choice is to become a university professor, which I did for 20 years at Villa Maria College and Gannon University. However, my passion has always been to help organizations improve their performance through systematic use of data to inform their decisions about how they can effectively and efficiently accomplish their goals. To live this passion, the path was to establish a research and consulting firm where I could engage with client organizations to build their capacity as learning organizations.

Tania, how did you begin working for KSRC?

Bogatova: In 2003, after completing my MBA at Gannon University, I heard through a friend that KSRC was looking for an assistant researcher. While my educational background was not a perfect match for the position, I also had a master’s in economics, with a strong statistics and data analysis background. As well, I had a great interest in research and consulting work. Joyce hired me, feeling confident that I could learn the methods of applied social science research and organizational development consulting skills. Ten years later, I am continually learning, but have gained subject matter expertise through practical experience and Joyce’s invaluable mentorship. With her confidence and support, I have moved into the president’s position of KSRC and become an integral part of Joyce’s succession plan.

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